Agente de Service Desk 1º Nível

Inetum · Lisbonne

Windows 10 TCP/IP DNS VPN Microsoft 365 Outlook Teams OneDrive SharePoint Active Directory Entra ID ITSM tools

Descrição do cargo

About the role

We are looking for a proactive Service Desk Agent to be the first point of contact for users needing IT assistance. You will handle incidents and service requests, ensuring timely resolution and a high level of user satisfaction.

Key responsibilities

Log, track and manage tickets using ITSM tools.
Provide remote support via phone, email or chat.
Troubleshoot low‑complexity hardware, software and access issues.
Support Microsoft 365 applications such as Outlook, Teams, OneDrive and SharePoint.
Perform basic user administration in Active Directory / Entra ID.
Escalate incidents when necessary and ensure SLA compliance.

Required profile

Experience in first‑line IT support.
Good communication skills and a user‑oriented attitude.
Familiarity with Windows 10/11 environments.
Basic networking knowledge (TCP/IP, DNS, VPN).

Required skills

Windows 10
Windows 11
TCP/IP
DNS
VPN
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory / Entra ID
ITSM ticketing tools

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Publicado há 3 meses

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Inetum

Lisbonne

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