Account Manager – Fitness & Wellness

About the role

As an Account Manager at Playlist, you will be the primary point of contact for ClassPass fitness partners in Lisbon, overseeing a high‑revenue portfolio and helping studios grow their business through the platform.

Key responsibilities

• Manage a diverse book of business, driving revenue and reservation growth.
• Prospect new studio partners and upsell existing accounts.
• Communicate the ClassPass value proposition and troubleshoot partner issues.
• Advocate for partners internally, escalating bugs and feature requests.
• Monitor market‑wide partner retention and meet quarterly targets.
• Identify supply‑health opportunities and ensure inventory availability.
• Build long‑term relationships with top, medium, and lower‑tier studios.
• Drive adoption of new ClassPass products and retain existing ones.
• Maintain your pipeline using Salesforce and provide monthly check‑ins with key partners.

Required profile

• Proven experience managing client relationships in a B2B environment.
• Comfortable working with performance metrics and data‑driven insights.
• Strong knowledge of the boutique fitness and wellness market.
• Excellent communication skills and ability to present solutions.

Required skills

• Salesforce