Technical Support Specialist

About the role

The Technical Support Specialist joins an IT team to provide on‑site and remote assistance for a range of hardware, software and networking issues. You will work directly with end‑users, suppliers and internal IT groups to ensure smooth operation of corporate devices and services.

Key responsibilities

• Deliver on‑site field support, including installation, servicing and repair of desktops, laptops, mobile devices and peripherals.
• Troubleshoot hardware and software problems on Windows (XP, 10, 11), macOS, iOS and common corporate applications such as Microsoft Office, Outlook, Skype for Business and OneDrive.
• Manage ticketing and asset systems, perform IMACD (install, move, add, change, dispose) activities within defined SLAs.
• Configure new PCs and notebooks using imaging tools (SCCM) and standalone setups.
• Support network connectivity, VPN access, LAN/WAN issues and basic networking concepts (TCP/IP, wireless, secure access).
• Apply patches, manage group policies, and ensure accurate configuration‑management database entries.

Required profile

• Minimum 3 years of relevant technical support experience.
• Strong analytical skills with the ability to diagnose and resolve moderate‑complexity issues.
• Effective verbal and written communication in English; additional local language skills are a plus.

Required skills

• Ticket and asset management tools.
• Hardware/software installation, troubleshooting and imaging (SCCM).
• Windows (XP, 10, 11), macOS, iOS support.
• Active Directory, Microsoft Office 365, phone security.
• Network printer configuration, HP consumable swaps.
• Networking troubleshooting, VPN configuration, LAN/WAN basics.
• IMACD processes and ability to lift/carry up to 40 lb.