Social Collaboration Administrator – Puerto Rico

About the role

RTX is seeking a detail‑oriented Social Collaboration Administrator to support and enhance its collaboration platform for the Enterprise Services team in Santa Isabel, Puerto Rico. The role acts as a bridge between end users, internal stakeholders, and external vendors, ensuring smooth operations and a high‑quality user experience.

Key responsibilities

• Manage and resolve customer requests and incidents via ServiceNow, providing timely support.
• Engage directly with users and stakeholders to understand needs, answer questions, and guide use of collaboration tools.
• Develop and maintain Power BI reports and dashboards to monitor platform usage, performance, and trends.
• Collaborate with external vendors to gather and manage requirements aligned with business objectives.
• Execute operational and maintenance tasks following standard work instructions.
• Maintain governance processes to ensure compliance with organizational standards.
• Identify and implement process improvements and automation to increase platform efficiency and user satisfaction.

Required profile

• University degree or equivalent experience.
• Minimum 2 years of relevant experience.
• Experience with ticketing systems such as ServiceNow.
• Experience creating reports with Power BI or similar tools.
• Strong customer focus and communication skills.

Required skills

• ServiceNow
• Power BI
• Igloo Software
• SaaS collaboration tools