Service Technician – Customer Support & CATV Maintenance

About the role

As a Service Technician you will join Liberty Business Services to deliver elite support to customers, handling inquiries, troubleshooting network issues and ensuring high‑quality CATV service. You will work on‑site, performing installations, maintenance and repairs while collaborating with fellow technicians.

Key responsibilities

• Answer customer inquiries promptly and provide accurate technical information.
• Diagnose and resolve network and CATV problems, guiding users through step‑by‑step solutions.
• Perform preventative maintenance and repair of CATV distribution systems, including signal level measurement and amplifier adjustments.
• Install, test and commission coaxial cable, tap‑off devices, vaults, pedestals and other CATV equipment.
• Conduct underground and aerial construction tasks such as pole line installation and cable fault location using a TDR.
• Report service completions to the NOC and update the Axis System.
• Train and assist junior technicians and collaborate on team projects.
• Maintain accurate records of performance tests, inventory and vehicle usage.
• Climb poles, ladders or towers and operate bucket trucks; lift loads up to 75 lb.

Required profile

• Strong technical aptitude for CATV and network troubleshooting.
• Ability to work outdoors in various conditions and perform physical tasks.
• Good communication skills for interacting with customers and team members.
• Reliability in driving company vehicles and maintaining inventory logs.

Required skills

• CATV system maintenance and repair.
• Signal level measurement with field strength meters.
• Amplifier configuration and power‑supply diagnostics.
• Coaxial cable installation, splicing and connector handling.
• Use of TDR (cable fault locator) and CLI commands.
• Underground and aerial construction techniques.
• Operation of bucket trucks and climbing safety equipment.
• Vehicle operation and inventory management.