Service Desk Technician – Lisbon

About the role

We are looking for a Service Desk Technician to join our Lisbon office and provide first‑line support to end‑users across the company. The role ensures that any early warning signs are addressed quickly so business operations remain uninterrupted.

Key responsibilities

• Monitor alerts and act decisively on the first signs of trouble to prevent service disruptions.
• Troubleshoot incidents, gather detailed information and hand over to development teams for resolution.
• Maintain deep knowledge of the end‑user technology landscape, including software applications and hardware devices.

Required profile

• Minimum 2 years of experience in a Service Desk role within an international environment.
• Strong technical background covering both software and end‑user hardware.
• Hands‑on experience configuring Mac and/or Windows operating systems.

Required skills

• Service Desk operations and incident management.
• Mac OS configuration and support.
• Windows OS configuration and support.

What we offer

• Continuous training and professional development in a fast‑growing tech consultancy.
• Opportunity to work with cutting‑edge technologies across multiple business areas.
• Collaborative and innovative work environment.