Senior Data Analyst – CRM

About the role

Flix is looking for a Senior Data Analyst to lead CRM analytics across more than 45 markets. You will turn data into clear insights that drive customer acquisition, retention and overall growth while working with a global, tech‑driven team.

Key responsibilities

• Own CRM analytics and reporting for 45+ markets, providing visibility into performance, customer behavior and commercial impact.
• Build and maintain Power BI dashboards that track CRM performance, targets and business trends in real time.
• Deliver actionable insights on campaign performance, customer segments and cross‑market differences.
• Develop scalable, automated reporting solutions and conduct deep‑dive analyses and ad‑hoc investigations.
• Monitor and optimise key CRM KPIs such as engagement, conversion, retention and reactivation.
• Partner with CRM, data and product teams to improve segmentation, personalization, experimentation and data reliability.
• Evaluate A/B tests, identify trends, anomalies and opportunities, and present recommendations to senior stakeholders.

Required profile

• 5+ years of experience in data analytics or business intelligence, preferably in CRM, marketing or e‑commerce.
• Proven track record of building dashboards and automated reporting for non‑technical users.
• Strong SQL expertise (CTEs, window functions, multi‑table joins) in a modern cloud data warehouse.
• Advanced Power BI skills, including data modelling, DAX and best‑practice visualisation.
• Solid understanding of marketing and CRM KPIs (conversion, engagement, attribution, CLV).
• Experience working cross‑functionally with product, engineering and marketing teams.
• Fluent English and an autonomous, detail‑oriented working style.

Required skills

• SQL
• Snowflake
• Power BI
• DAX
• Braze (marketing automation, a plus)

What we offer

• 12 free Flix travel vouchers plus 12 discount vouchers for friends and family.
• Flexible remote work – work from anywhere depending on the role.
• Competitive compensation and strong growth opportunities.