Sales & Service Agent – Multiple Locations

About the role

The Sales & Service Agent will work in Liberty retail stores across several Puerto Rican cities, delivering a seamless customer experience while promoting and selling fixed and mobile telecom services. You will handle inquiries, resolve issues, and encourage customers to adopt automatic payment options.

Key responsibilities

• Assist walk‑in and phone customers with product information, billing questions, service activation and technical troubleshooting.
• Promote and upsell Liberty’s fixed‑line, mobile plans, accessories and automatic payment solutions.
• Open new customer accounts, record accurate transaction details and follow up on installations or service quality.
• Retain existing customers by addressing disconnection or downgrade requests and escalating unresolved cases to supervisors.
• Collaborate with store management on merchandising, product launches and daily operations.
• Maintain compliance with Liberty’s “Customer First” philosophy, code of conduct and safety standards.

Required profile

• Strong communication and interpersonal skills with a customer‑focused attitude.
• Ability to work in a fast‑paced retail environment and meet sales targets.
• Willingness to learn and stay updated on Liberty’s product portfolio and promotions.

Required skills