Sales & Service Agent – Multiple Locations
Liberty of Puerto Rico · Fajardo
Job description
About the role
The Sales & Service Agent will work in Liberty retail stores across several Puerto Rican cities, delivering a seamless customer experience while promoting and selling fixed and mobile telecom services. You will handle inquiries, resolve issues, and encourage customers to adopt automatic payment options.
Key responsibilities
- Assist walk‑in and phone customers with product information, billing questions, service activation and technical troubleshooting.
- Promote and upsell Liberty’s fixed‑line, mobile plans, accessories and automatic payment solutions.
- Open new customer accounts, record accurate transaction details and follow up on installations or service quality.
- Retain existing customers by addressing disconnection or downgrade requests and escalating unresolved cases to supervisors.
- Collaborate with store management on merchandising, product launches and daily operations.
- Maintain compliance with Liberty’s “Customer First” philosophy, code of conduct and safety standards.
Required profile
- Strong communication and interpersonal skills with a customer‑focused attitude.
- Ability to work in a fast‑paced retail environment and meet sales targets.
- Willingness to learn and stay updated on Liberty’s product portfolio and promotions.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Portugal.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 weeks ago
Expires 1 month from now
28 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Liberty of Puerto Rico
Fajardo