Italian Customer Service Representative – Fashion Sector

About the role

We are looking for Italian‑speaking customer service agents to support a well‑known international fashion brand during its peak sales periods, including Black Friday, the holiday season and early‑year sales.

Key responsibilities

• Provide professional assistance to Italian‑speaking customers regarding products, orders and services.
• Handle inquiries about product availability, purchase procedures, order tracking, exchanges, returns and refunds.
• Resolve complex complaints with empathy and solution‑focused approach.
• Use internal tools and platforms to record interactions and retrieve information.
• Maintain high accuracy and organization while managing multiple requests simultaneously.

Required profile

• Excellent written and spoken Italian.
• Strong communication skills and customer‑oriented attitude.
• Positive, dynamic, responsible and proactive mindset.
• Good problem‑solving abilities and attention to detail.
• Ability to work both independently and as part of a team.
• Flexibility to adapt during high‑volume periods.
• Previous experience in customer support, e‑commerce, retail or contact centre is a plus.
• Willingness to work on‑site in Lisbon full‑time for the entire project duration.

Required skills

• Proficiency with standard computer tools and ability to learn new digital platforms quickly.

What we offer

• On‑site position in Lisbon, Portugal.
• Fixed‑term contract until mid‑February, full‑time (40 hours/week, Monday‑Friday 08:00‑17:00).
• Additional incentives based on project conditions.
• Training on products, tools and procedures.
• Professional, dynamic and multicultural work environment.