IT Operations & Administrator/Support Analyst

About the role

We are seeking an experienced IT Operations & Administrator/Support Analyst to join our Lisbon office. The role blends hands‑on end‑user support, workplace technology administration, asset management, infrastructure assistance, and vendor coordination. You will work directly with employees to resolve technical issues and ensure smooth IT operations across the corporate environment.

Key responsibilities

• Provide onsite technical support for desktops, laptops, mobile devices, printers and AV equipment.
• Diagnose and resolve hardware, software and connectivity problems.
• Support Windows environments and Microsoft 365 services.
• Manage meeting‑room technology, audiovisual gear and peripheral devices.
• Prepare, configure and issue IT equipment for new hires.
• Coordinate user account creation and access provisioning.
• Maintain accurate asset inventory using Jira Assets.
• Deliver first‑level support for Microsoft Intune, Microsoft Entra ID (Azure AD) and endpoint management solutions.
• Handle tickets through Jira Service Management and ensure timely resolution.

Required profile

• Proactive, solution‑oriented mindset with strong customer‑service attitude.
• Excellent troubleshooting and analytical abilities.
• Well‑organized, detail‑oriented and capable of managing multiple priorities independently.
• Fluent Portuguese and good English communication skills.

Required skills

• Windows operating systems.
• Microsoft 365 administration and troubleshooting.
• Microsoft Intune, Microsoft Entra ID (Azure AD) and endpoint management.
• Jira Service Management and Jira Assets.
• Networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi, switches and firewalls.
• IT asset lifecycle management.
• Support for laptops, desktops, mobile devices, printers and audiovisual equipment.
• Ubiquiti networking and firewall solutions (nice to have).
• Vision access control systems (nice to have).
• Microsoft Defender and endpoint security solutions (nice to have).
• Vendor management and procurement processes.
• Experience with corporate office relocation or workplace technology projects.
• Relevant Microsoft certifications (MD‑102, MS‑900, AZ‑900 or similar).