Ingeniero de Atención al Cliente – Carolina, Puerto Rico

About the role

The Customer Service Engineer will ensure the operational continuity of NCR Voyix equipment for clients in the assigned territory. This field‑based position involves installing, maintaining, and repairing hardware while delivering high levels of customer satisfaction.

Key responsibilities

• Manage the full incident lifecycle, meeting SLA commitments.
• Diagnose, repair, and replace components in POS terminals, self‑service kiosks, servers, portable devices and related peripherals.
• Install new equipment or perform upgrades according to the Statement of Work.
• Prepare installation sites, including cabling, testing and adjustments.
• Comply with training and certification requirements, including work at height and use of portable electric tools.
• Address customer inquiries, escalating when necessary, and maintain strong communication channels.
• Perform preventive maintenance, periodic diagnostics and repairs.
• Maintain accurate inventories, asset records and generate timely service reports.
• Follow shift patterns, including weekends and night hours, to meet client needs.
• Achieve KPI targets while prioritizing safety, quality and operational efficiency.

Required profile

• Valid driver’s license with a clean record.
• Completed secondary education or equivalent experience.
• Basic computer proficiency (Windows and Microsoft Office).
• Experience in PC hardware maintenance and support.
• Ability to work independently, solve problems quickly and meet deadlines.

Required skills

• Windows operating system
• Microsoft Office suite
• PC hardware troubleshooting and repair
• Hardware diagnostics for POS and kiosk equipment