Field Operations Support Assistant

About the role

The Field Operations Support Assistant provides essential administrative and clerical support to funeral homes, cemeteries, and crematories. You will be the first point of contact for families, ensuring a compassionate experience while handling a wide range of documentation, scheduling, and inventory tasks.

Key responsibilities

• Prepare death certificates, prayer cards, permits, and veteran paperwork.
• Generate marker and monument placement paperwork and ensure compliance with state and federal regulations.
• Create and distribute daily schedules, reports, and related documents.
• Receive and process payments, contracts, and accounts payable transactions.
• Coordinate ordering of memorial products, manage inventory for vaults and markers, and order office supplies.
• Oversee installation orders for grounds and maintenance teams.
• Assist with obituary preparation and support location management, sales, family service counselors, and payroll as needed.
• Act as backup receptionist, greet families, and convey empathy and concern at all times.
• Respond to inquiries via phone, internet, and in‑person; maintain professional relationships with county clerks, medical examiners, and physicians.

Required profile

• High school diploma or equivalent.
• 1–2 years of office clerical or customer‑service experience in a fast‑paced environment.
• Working knowledge of standard office equipment (computers, calculators, copiers, printers, fax machines).
• Basic mathematics skills and strong verbal and written communication.
• Highly organized, detail‑oriented, compassionate, and able to maintain confidentiality.

Required skills

• Proficiency with the Microsoft Office Suite.