Digital Transformation Specialist – Customer Service Supply Chain

About the role

Join Siemens Energy’s Grid Technologies Services Operational Excellence team to shape the digital foundation for demand, materials, and inventory planning across the customer service supply chain. You will translate business planning needs into standardized processes, high‑quality data, and purpose‑built digital solutions.

Key responsibilities

• Convert planning principles and business requirements into end‑to‑end processes, data models, and digitalisation roadmaps.
• Analyse workflows, systems, handovers and data flows; identify gaps and drive practical improvements using Lean methods.
• Combine historic demand, project forecasts, installed‑base data and market insights into planning‑ready datasets.
• Define data structures, ownership and governance to improve data quality for planning.
• Deliver analytics, workflow automation, AI and other digital solutions from discovery through rollout and adoption.
• Align business and technical stakeholders, prioritise use cases and track implementation, risks and measurable value.

Required profile

• University degree in Business, Supply Chain Management, Industrial Engineering, Information Systems or related field.
• Several years of experience in process improvement, supply‑chain or digital transformation, or operational excellence.
• Hands‑on experience applying Lean methods (value‑stream mapping, Kaizen, visual management, etc.).
• Proven ability to redesign cross‑functional processes and translate business needs into data requirements and digital solutions.
• Strong understanding of demand, materials, inventory, procurement or service supply‑chain concepts.
• Advanced English proficiency; occasional international travel may be required.

Required skills

• SAP
• Salesforce
• Power BI
• Process mining
• Automation tools
• Artificial Intelligence (AI) applications