Customer Service Representative (Portuguese-speaking)

About the role

Join a global technology and services leader as a Customer Service Representative in Braga, Portugal. You will be the first point of contact for Portuguese‑speaking customers, helping them with everyday inquiries and complex issues while upholding high standards of quality and efficiency.

Key responsibilities

• Assist customers with simple tasks such as locating opening hours and resolve complex complaints.
• Deliver first‑class service, aiming for high customer satisfaction and quality scores.
• Provide accurate, complete information using company tools and methods.
• Meet performance targets related to quality, efficiency, and customer journey improvement.

Required profile

• Fluent Portuguese (written and oral) and English at B2 level or higher.
• Excellent communication skills, empathy, and a collaborative mindset.
• Willingness to work rotating schedules and adapt to a dynamic environment.
• Positive attitude, analytical thinking, and problem‑solving ability.

Required skills

What we offer

• Competitive salary with performance bonus.
• Central office location in Braga.
• Referral (bring‑a‑friend) bonus opportunities.
• Full paid training on company processes and the specific project.
• Access to free learning and leadership development programs.