IT Support Engineer (L1/L2) – On‑Site – Lisbon or Porto

About the role

We are looking for an experienced IT Support Engineer to join a dynamic, fast‑paced environment, providing technical support to end users and ensuring smooth operation of workplace technology across multiple locations. The role is 100 % on‑site in Lisbon or Porto.

Key responsibilities

• Provide L1/L2 technical support for hardware, software and workplace technology, acting as the first point of contact for incidents and service requests.
• Deploy, configure and support desktops, laptops, thin clients, tablets, mobile devices and audiovisual equipment in Windows, macOS and iOS environments.
• Install, troubleshoot and maintain corporate and business‑critical applications, including Microsoft Office and messaging solutions.
• Resolve network connectivity, Wi‑Fi, printer, peripheral and mobile device issues, performing basic network diagnostics and root‑cause analysis.
• Manage incidents and service requests through ITSM tools (preferably ServiceNow) while ensuring SLA compliance.
• Maintain IT asset inventory, track deployments and warranty information, and support office moves and user onboarding.

Required profile

• Strong experience in L1/L2 desktop support within a high‑volume, fast‑paced environment.
• Solid knowledge of Windows and macOS operating systems and experience supporting Microsoft Office and messaging solutions.
• Proven ability to support laptops, tablets, mobile devices and audiovisual equipment.
• Experience using ITSM tools, preferably ServiceNow, and a customer‑focused mindset.
• Previous experience in the banking or financial services sector is required.

Required skills

• Windows operating system
• macOS operating system
• Microsoft Office suite
• ServiceNow (or similar ITSM tool)
• Hardware support (desktops, laptops, thin clients, tablets, mobile devices, audiovisual equipment)
• Network connectivity troubleshooting (Wi‑Fi, printers, peripherals)
• Software installation and application support