IT Helpdesk Specialist

About the role

Street Smash Burgers is expanding its IT function and seeks a proactive IT Helpdesk Specialist to be the first line of support for its growing team across several European markets.

Key responsibilities

• Act as the first point of contact for user incidents and service requests.
• Troubleshoot and resolve issues related to computers, printers, email, passwords, applications and network connectivity.
• Configure and deploy equipment for new hires, including laptops, mobile devices and user accounts.
• Manage user provisioning, de‑provisioning, permissions and access rights.
• Install, update and maintain software across all devices.
• Log and track incidents in the ticketing system, ensuring timely resolution.
• Escalate complex problems to Level 2/3 or specialist teams.
• Maintain an accurate inventory of hardware and software assets.
• Support store technology such as POS systems, tablets and connectivity as new locations open.
• Continuously improve support processes and documentation.

Required profile

• Minimum 3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows environments and Microsoft 365.
• Familiarity with ticketing tools and remote‑support techniques.
• Basic understanding of networking, hardware and user access management.
• Excellent problem‑solving abilities and a patient, service‑oriented attitude.
• Fluent in English and Portuguese; additional languages (Spanish, Italian) are a plus.
• Self‑driven, proactive and able to juggle multiple requests under pressure.

Required skills

• Windows operating systems
• Microsoft 365 suite
• Ticketing and remote‑support tools
• Basic networking concepts
• Hardware configuration and troubleshooting
• User access and permission management
• POS system support

What we offer

• Opportunity to join a fast‑growing, collaborative company.
• Autonomy and direct influence on the IT department’s development.
• Compensation aligned with experience plus company benefits.
• Ongoing training and professional development.