Deputy Service Office Manager – Holiday Rentals

About the role

The Deputy Service Office Manager supports the effective operation of the holiday‑rental service office in Albufeira. This permanent, on‑site role combines team leadership, operational coordination and customer communication to maintain high service standards and contribute to a positive guest and owner experience.

Key responsibilities

• Ensure overall operational and administrative performance of the office.
• Supervise and coordinate the team handling owner relations, guest services and daily operations.
• Monitor workflows, processes and quality standards, identifying improvement opportunities.
• Achieve revenue, occupancy and service quality targets while expanding the property portfolio.
• Coordinate external partners such as cleaning, maintenance and technical services.
• Handle incidents, complaints and claims efficiently and professionally.

Required profile

• Expert‑level leadership and team management skills.
• Strong communication abilities, adaptable to different audiences.
• Experience in a customer‑focused, operational or hospitality environment.
• Organisational skills with the ability to manage competing priorities.
• Fluency in Portuguese and English; additional languages a plus.

Required skills

• Microsoft Office
• SAP (plus)

What we offer

• 25 working days of annual leave.
• Access to a 2026 training plan and professional development opportunities.
• Exclusive discounts up to 50 % on holiday rentals and selected leading brands.
• International and dynamic work environment with responsibility and varied day‑to‑day activities.