Customer Success Manager - French Market

About the role

We are seeking a Customer Success Manager to lead our expansion in the French market. You will act as a trusted advisor for our clients, ensuring they derive maximum value from our digital learning solutions and fostering long‑term partnerships.

Key responsibilities

• Build and maintain strong relationships with French‑speaking clients, understanding their evolving training needs.
• Lead seamless onboarding as a goFLUENT product expert, guiding new customers through a smooth start.
• Analyze client data, conduct business reviews, and implement strategies to boost satisfaction and program success.
• Identify upsell opportunities and expand existing client partnerships.
• Gather feedback, optimize the learner experience, and contribute to product evolution.
• Share industry best practices, training optimization tactics, and thought leadership in digital learning.

Required profile

• Fluent or bilingual in French with intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication, analytical, and organizational skills.
• Proactive problem‑solver with a growth mindset.
• Team player who values collaboration and knowledge‑sharing.
• Experience in training, e‑learning, or HR SaaS solutions is a plus.

Required skills

What we offer

• Dynamic, startup‑like environment within a 26‑year‑old Swiss‑based company.
• Access to top executives and visionaries in the learning and language market.
• Comprehensive onboarding and mentorship program.
• Opportunity to learn 49 business languages as a goFLUENT learner.
• Flexibility to work from any of our 20+ global offices.
• Health insurance, meal allowance, and regular team‑building events.