Bilingual IT Support Specialist (German/English)

About the role

Fujitsu is looking for a bilingual IT Support Specialist to join its team in Portugal. You will be the first point of contact for users, handling both routine and non‑routine incidents, problems and service requests in German and English.

Key responsibilities

• Provide 1st‑line technical support for Microsoft products, operating systems, basic networking and PC issues.
• Log, diagnose and resolve incidents within agreed service levels, escalating when necessary.
• Document actions taken and follow established processes and procedures.
• Monitor performance metrics and contribute to statistical reporting.
• Collaborate with team members to ensure a high‑quality service experience.

Required profile

• Fluent in German and English, both written and spoken.
• Strong customer‑service orientation and ability to ask relevant questions.
• Willingness to take ownership of issues and follow escalation paths.
• Commitment to personal development and continuous learning.

Required skills

• Microsoft products
• Operating systems
• Basic networking
• PC hardware and software support

What we offer

• Remote‑working option
• Potential permanent contract
• Life and private health insurance (including children)
• 25 days of holiday plus seniority‑based additional days
• International career opportunities and internal training
• IKEA voucher for home‑office setup