Tourism Operations Technician

About the role

We are looking for a Tourism Operations Technician to join our operational team in Madeira. The role supports the FITs (Free Independent Travelers) and group segments, ensuring smooth day‑to‑day travel services for our clients.

Key responsibilities

• Maintain and update operational data, guaranteeing accurate invoicing and cost control.
• Manage FITs and group operations, ensuring compliance with technical and financial requirements.
• Oversee hotel reservations and tourist services, including allotments and stop‑sales.
• Coordinate logistics with REPs, tour leaders, and suppliers.
• Provide daily operational support, resolve incidents, and validate passenger lists.
• Handle overbookings, customer support, and unexpected operational events.
• Assist at airports, events, hotels, and excursions on a shift basis, including weekends and public holidays.

Required profile

• Higher education degree in Tourism or a related field, or equivalent experience.
• Relevant experience in tourism; incoming experience is valued.
• Fluent English; German knowledge is a plus.
• Strong organizational capacity, administrative rigor, and results orientation.
• Ability to work under pressure with resilience and proactivity.
• Excellent communication, interpersonal, and teamwork skills.
• Flexibility, dynamism, and adaptability to varied operational contexts.

Required skills

• Microsoft Office
• Tourism management software