This job is no longer available
This job expired on 15/09/2026. It no longer accepts applications.
Support Technician (French Speaking)
Cegid · Porto
Job description
About the role
Cegid is looking for a French‑speaking Support Technician to join its Customer Support team for the Cegid Retail solution. You will assist retailers worldwide, helping them resolve technical and functional issues across multiple channels.
Key responsibilities
- Receive, analyse and respond to client requests via phone, portal or chat.
- Provide solutions directly or route cases to higher‑level support when necessary.
- Ensure compliance with service contracts and follow up on open tickets.
- Apply daily best practices, maintain client satisfaction and flag repetitive issues.
Required profile
- Fluent in French and able to communicate in English (Spanish optional).
- Formal IT education or proven experience with Windows environments.
- Strong analytical mindset, able to ask the right questions and gather relevant information.
- Excellent written communication, attention to detail and a customer‑service orientation.
Required skills
- Windows operating system
What we offer
- Opportunity to work with a leading European cloud‑based retail software provider.
- Exposure to a global client base of over 1,000 brands and 25,000 points of sale.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Portugal.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Cegid
Porto