Service Desk Specialist – Lisbon

About the role

Noesis Portugal is seeking a Service Desk Specialist to join its Lisbon team. You will be responsible for handling user access requests, providing first‑line support, and ensuring secure authentication across the organisation.

Key responsibilities

• Process and fulfil access requests for internal applications.
• Provide email and telephone support to end‑users.
• Implement jurisdictional controls in applications and design workflows to manage rights.
• Administer mainframe user rights using RACF.
• Define, maintain and improve user‑access procedures.
• Manage SecureID cards end‑to‑end, including distribution and administration.

Required profile

• Fluent written and spoken French (mandatory).
• Fluent written and spoken English (mandatory).
• Good knowledge of IT systems and Microsoft Office tools (Word, Excel).

Required skills

• RACF (mainframe security).
• SecureID card administration.
• Microsoft Word.
• Microsoft Excel.

What we offer

• Opportunity to work in a multinational technology consultancy.
• Exposure to a wide range of IT infrastructure and security projects.
• Collaborative environment with geographically distributed teams.