Sales Operations Project Manager

About the role

Arrow Global Components (AGC), part of Arrow Electronics, distributes and customises electronic components worldwide. Reporting to the EMEA Sales Operations Director, the Sales Operations & Project Manager leads and coordinates complex operational projects and customer-specific initiatives across the EMEA region, acting as a key link between Strategic Sales teams and internal business functions. The role drives process improvements, organisational change and new operational capabilities, and works closely with senior stakeholders.

Key responsibilities

• Lead and deliver cross-functional projects such as supply chain solutions, acquisitions, mergers, change management and transformation, defining milestones and managing risks
• Oversee sales order management, order tracking, shipments, delivery, billing and backlog, and report on sales and order status
• Support customer retention, CRM and RMA activities, and customer-specific quotations and orders
• Analyse and improve operational processes, design new ones for special customer needs and help introduce new programmes and services
• Contribute to pricing strategies for non-standard items and support vendor, contract and programme escalations
• Act as the main contact between Strategic Sales and internal functions, giving operational guidance and influencing alignment
• Support team management, including recruitment, onboarding, training and performance management

Required profile

• Experience in Sales Operations, Operations Management or Project Management in a complex business environment
• Strong stakeholder management and communication skills, able to engage with senior leadership and influence without direct authority
• Experience managing change and implementing new processes
• Proactive, hands-on approach with excellent organisation and the ability to run several complex projects at once

Required skills

• Project management and process mapping
• Strong knowledge of Oracle, especially Sales and Asset processes within SWB
• Understanding of commercial operations and balancing customer needs with profitability