Safety Model Operations QA Analyst – Spanish (12‑Month Fixed‑Term)

About the role

The Safety Model Operations Quality Assurance Analyst will ensure the highest quality standards for our Trust & Safety moderation processes, focusing on Spanish‑language content. This 12‑month fixed‑term position combines independent analysis with close collaboration across cross‑functional teams.

Key responsibilities

• Monitor and improve performance metrics for internal and external stakeholders.
• Facilitate regular calibration meetings to maintain knowledge and quality standards.
• Disseminate policy updates and act as a liaison between policy owners and moderation teams.
• Conduct daily audits, analyze errors, and provide actionable feedback.
• Compile and deliver performance reports to subject‑matter experts and management.
• Lead root‑cause analysis escalations and propose process improvements.
• Participate in policy briefings to ensure alignment with local cultural and political contexts.
• Support onboarding, training material development, and legacy planning.
• Perform queue moderation and knowledge quizzes to retain policy implementation skills.

Required profile

• Minimum 1 year of QA or trust‑and‑safety experience in a major tech or media company.
• Ability to work autonomously and set clear SMART goals.
• Comfort with ambiguous situations and proactive problem‑solving.
• Willingness to handle exposure to sensitive content such as vulgarity, violence, pornography, and misinformation.

Required skills

What we offer

• 12‑month fixed‑term contract with competitive compensation.
• Opportunity to influence safety standards for a global online community.
• Collaborative environment with cross‑functional teams.