Medior Atlassian Consultant – Nearshore

About the role

We are looking for a customer‑focused, detail‑oriented Medior Atlassian Support Consultant to join our near‑shore team in Lisbon, supporting clients in the Netherlands. You will act as a trusted advisor, spending most of your time on day‑to‑day Jira and Jira Service Management (JSM) administration, configuration and optimisation, while also handling advanced troubleshooting and complex client requirements.

Key responsibilities

• Manage Atlassian user access, global permissions, permission schemes and group administration (Atlassian Guard).
• Design, build and customise Jira workflows using conditions, validators and post‑functions.
• Configure screens, screen schemes, custom fields, field contexts and request types.
• Develop, debug and maintain automation rules to reduce repetitive tasks and integrate with external systems.
• Write advanced JQL queries for filters, dashboards and performance reporting.
• Configure JSM assets, including customer forms, queues, request types and SLA metrics.
• Troubleshoot board behaviour, status mappings, ticket visibility and reporting discrepancies.
• Collaborate directly with clients to understand technical requirements and optimise operational processes.

Required profile

• 2–5 years of hands‑on experience administering Jira Software and Jira Service Management.
• Strong proficiency in workflow creation, screen schemes, custom field contexts and JQL.
• Proven ability to configure JSM features such as SLAs, queues, forms and service portal settings.
• Excellent problem‑solving skills with a client‑focused, advisory mindset.
• Fluent English communication for daily interaction with international stakeholders.

Required skills

• Atlassian Jira and Jira Service Management (JSM).
• Atlassian Guard for user and permission management.
• JQL (Jira Query Language).
• Automation rule creation and maintenance.
• ScriptRunner or other Atlassian scripting tools (strong plus).