L2 Workplace Support Engineer

About the role

stow Group, a global leader in industrial storage solutions with production sites and sales offices across Europe and the USA, is hiring an L2 Modern Workplace Engineer in Ovar. The engineer keeps the modern workplace stable and secure by resolving end-user issues that Level 1 cannot solve, following defined standards and procedures.

Key responsibilities

• Troubleshoot and resolve L2 incidents and requests within approved runbooks, tools and standard changes, escalating complex cases to Level 3 or Security/Identity when needed.
• Analyse and fix Windows, macOS, iOS and Android devices, Microsoft 365 services and identity/access issues, including Intune enrolment, compliance and profiles, and Entra ID sign-in and MFA basics.
• Mitigate the impact of Conditional Access and compliance policies and perform root-cause analysis for recurring issues.
• Execute standard service requests such as onboarding, replacements and access/role changes.
• Work with L1 on handover and knowledge sharing, keep tickets documented, and create knowledge articles and runbooks.
• Monitor patch compliance and support audits and compliance activities.
• Apply security standards, triage Defender for Endpoint alerts and support Entra ID controls.

Required profile

• Bachelor's or master's degree (or equivalent experience).
• 3-5 years of relevant experience (enterprise and/or consulting preferred).
• Fluent English; ability to work independently and communicate clearly with L1, L3 and stakeholders.

Required skills

• Strong knowledge of Microsoft 365, Microsoft Entra and Windows 11.
• PowerShell and Graph API, plus Teams, Video Rooms and telephony, are a plus.