L1 Support – Hybrid IT Support Role in Lisbon

About the role

We are looking for a motivated L1 Support professional to join our technology consulting team in Lisbon. The role is hybrid (3 days onsite, 2 days remote) and focuses on first‑line technical assistance and remote hardware monitoring for clients across multiple countries.

Key responsibilities

• Provide first‑line technical support to internal and external users.
• Monitor remote hardware and infrastructure, detecting and responding to alerts.
• Escalate incidents efficiently to specialized technical teams.
• Document incidents and follow ITIL/IT Service Management best practices.
• Collaborate with cross‑functional teams to ensure service continuity.

Required profile

• Minimum 2 years of professional experience in IT support or technical operations.
• Higher education degree, CTeSP, or equivalent vocational/technological qualification.
• Hands‑on experience with remote hardware monitoring and first‑line support.
• Ability to communicate clearly in English, both written and spoken.
• Availability to work in a hybrid model based in Lisbon.

Required skills

• Remote hardware monitoring.
• First‑line technical support.
• Incident escalation procedures.
• Familiarity with ITIL/IT Service Management (preferred).

What we offer

• Participation in national and international projects.
• Personalised career and training plan.
• Inclusive, informal work environment with affinity communities.
• Access to a range of benefits, discounts, and social initiatives.