L1 Support Engineer
act digital · Lisboa
Job description
About the role
The L1 Support Engineer will be the first point of contact for SLIB’s clients and internal technical teams, providing front‑line assistance and ensuring issues are logged and resolved efficiently. The role involves shift work, on‑call duties and occasional weekend or night interventions.
Key responsibilities
- Log all questions, incidents, problems and requests with accurate information.
- Respond to calls, e‑mails and tickets promptly, following established procedures.
- Perform first‑level technical troubleshooting, problem solving and application configuration.
- Escalate incidents to higher‑level support when necessary.
- Provide regular updates to customers on progress toward resolution.
- Support internal project teams during new product releases.
- Participate in shift work from 06:00 to 20:00, including on‑call nights and weekends.
Required profile
- Minimum 3 years of experience in IT support.
- Fluent in English and French.
Required skills
- SQL
- ITIL
- AS400
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Published 5 hours ago
Expires 1 month from now
2 views · 0 interested
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act digital
Lisboa