Italian Speaking Legal Back Office Specialist - Airline Claims

About the role

A major European airline is looking for Italian-speaking Legal Back Office Specialists for an on-site position in Lisbon, Portugal. This is a dedicated back-office role with no direct customer or passenger contact, supporting passenger-rights and legal claims operations. You will assess compensation claims, liaise with legal representatives and manage regulatory correspondence in line with European air passenger rights frameworks.

Key responsibilities

• Manage, examine and process air passenger compensation claims such as flight delays, cancellations, denied boarding and lost or damaged luggage.
• Act as back-office intermediary coordinating correspondence between the airline's legal department, lawyers, legal representatives and National Enforcement Bodies.
• Review legal notices, passenger dispute dossiers and official flight incident data to determine claim eligibility.
• Write clear, reasoned case summaries and formal legal responses in Italian and English.
• Help reach pre-court dispute resolutions while protecting airline compliance and legal guidelines.
• Maintain case files, update claims databases and track legal timelines in internal management software.
• Handle sensitive passenger and legal documents with strict data privacy compliance.

Required profile

• Native or near-native Italian (C1/C2) with excellent written communication and grammar.
• Working English (B2 or higher) for internal collaboration, training and systems use.
• Strong analytical capacity, logical reasoning and attention to detail.
• Experience in back-office administration, legal support, claims handling, insurance or aviation is an advantage.
• Ability to work independently on individual caseloads and availability to work on-site in Lisbon.

What we offer

• On-site work in Lisbon, Monday to Friday, standard business hours, weekends off.
• Standard Portuguese employment contract with full social security coverage.
• Monthly base salary plus performance-based monthly bonuses and project incentives.
• Daily meal allowance via a prepaid card, holiday and Christmas allowances.
• Private health insurance from day one.
• Relocation support for eligible candidates, including travel and initial accommodation.
• Fully paid initial training on airline claims, passenger rights and legal software.
• Collaborative international environment with team activities, language courses and career development.