IT Support Specialist

About the role

Provide first‑line Information Technology support to ensure smooth operation of hardware, software, and end‑user devices across the business. You will install, configure, maintain and troubleshoot equipment while delivering excellent customer service and supporting a reliable, secure technology environment.

Key responsibilities

• Provide first‑line onsite and remote support for end‑user hardware, software and IT devices, ensuring timely issue resolution.
• Install, configure, image and maintain computers and other IT equipment according to company standards.
• Troubleshoot day‑to‑day issues involving computers, printers, scanners, barcode readers, handheld devices and related equipment.
• Support meetings and events by setting up audio‑visual equipment and presentation technology.
• Log, track and resolve support requests through the corporate helpdesk system.
• Monitor health and performance of IT systems, including backups, storage, servers, antivirus protection and printing services.
• Maintain software licenses and ensure accurate inventory and asset records for IT equipment.
• Perform hardware upgrades, software updates and equipment replacements as required.

Required profile

• Degree in Computer Science or an equivalent field.
• 2–3 years of experience in an IT support role, preferably within an international business environment.
• Hands‑on experience supporting desktop and laptop computers, hardware, software and end‑user devices.
• Strong troubleshooting and problem‑solving skills with the ability to prioritize multiple tasks.
• Excellent customer service and communication skills.
• Proactive mindset with a continuous improvement approach.
• Ability to work independently as well as collaboratively within a team.
• Fluent English communication skills, both written and spoken.
• Proficient with Microsoft Office applications.

Required skills

• Microsoft Office applications
• Helpdesk ticketing system
• Audio‑visual equipment setup