Interim Quality Representative

About the role

This is a 12‑month interim position responsible for driving quality excellence across CHEP‑owned and subcontracted plants. The role combines audit management, training, and customer‑facing issue resolution to ensure consistent product and process standards.

Key responsibilities

• Implement and manage the Quality Audit program across all plants, aligning with corporate quality objectives.
• Deliver quality and compliance training to operations teams.
• Act as the customer‑facing quality representative, leading root‑cause analysis and corrective actions.
• Ensure compliance with quality standards, procedures, and best practices across regional CHEP and 3PL service centres.
• Conduct regular and unannounced product and process audits.
• Analyse defects, investigate non‑compliance, and drive continuous improvement through data‑driven actions.
• Support product and process improvement initiatives and quality rollouts.
• Lead investigations into product and service failures, providing coaching where required.
• Monitor and report key quality metrics (e.g., AQL, damage ratios, QMS compliance) and ensure timely corrective actions.
• Facilitate communication of quality updates, procedural changes, and investigation outcomes.
• Maintain and support quality management systems and assist in implementing new quality procedures at plant level.

Required profile

• Bachelor’s or Master’s degree in Engineering, Business Administration or a related field.
• Knowledge and experience of quality principles.
• Thorough understanding of CHEP products.
• Six Sigma Green Belt qualification.
• Previous experience working in a quality environment with a hands‑on engineering focus.
• Fluent in Portuguese and English; Spanish is a plus.

Required skills

• Quality Auditing
• Root Cause Analysis
• Data Analysis
• Quality Management Systems (QMS)
• AQL (Acceptable Quality Level)