Hungarian‑Speaking Customer Support Advisor – Lisbon

About the role

Join a leading international customer experience provider as a Hungarian‑speaking Customer Support Advisor in a vibrant, multicultural office in the heart of Lisbon. You will deliver personalised assistance across phone, email and chat, helping Hungarian customers with a wide range of queries and ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound customer enquiries in Hungarian via phone, email and chat.
• Provide information on products, orders, bookings, service modifications and cancellations.
• Advise customers on eligibility, features and requirements to recommend suitable solutions.
• Identify upsell and cross‑sell opportunities while prioritising customer needs.
• Accurately record interactions, follow‑ups and case notes in the CRM system.
• Resolve complaints with empathy, ownership and timely escalation when needed.
• Collaborate with internal teams and external partners to ensure smooth service delivery.
• Meet individual and team KPIs for quality, efficiency and satisfaction.
• Share feedback and suggest process improvements.

Required profile

• Native or C2‑level proficiency in Hungarian (spoken and written).
• English at B2 level or higher.
• 1–2 years of experience in customer service or a related role.
• Strong communication, interpersonal skills and a customer‑first mindset.
• Ability to work accurately under pressure and manage multiple enquiries.
• Organised, detail‑oriented and comfortable in a fast‑paced, metrics‑driven environment.
• Eligibility to work in Portugal and ability to commute to the Lisbon office.

Required skills

• Familiarity with CRM systems and standard office software.

What we offer

• Full‑time position with fixed weekday hours; shift patterns may apply.
• Hybrid work model after training and probation.
• Competitive salary with performance‑based bonuses and a welcome bonus.
• Relocation support for international candidates.
• Private health and life insurance from day one, including dental and vision where applicable.
• Daily meal allowance via prepaid card and transport allowance where applicable.
• A modern, multicultural office environment with opportunities for development and internal mobility.