German-speaking Customer Service Representative – Porto

About the role

We are looking for a German‑speaking Customer Service Representative to join our BPO team in Porto. You will be the first point of contact for business travellers, handling enquiries across phone, email and chat.

Key responsibilities

• Answer customer inquiries via phone, email and live‑chat.
• Assist with booking, modifying and cancelling business travel arrangements.
• Resolve issues and complaints, escalating complex cases when necessary.
• Provide accurate information on travel services, destinations, policies and platform functionality.
• Maintain and update customer records in the CRM system.
• Collaborate with internal teams to ensure a seamless experience.
• Collect feedback and report insights to improve service quality.
• Meet quality and productivity targets while ensuring high customer satisfaction.

Required profile

• Native or fluent German (C2) and fluent English (minimum B2).
• At least 2 years of customer service experience, preferably in the travel industry.
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced, customer‑focused environment.
• Adaptable and flexible to changing business needs.
• Good computer literacy and experience with CRM systems.

Required skills

• CRM systems
• Travel booking platforms

What we offer

• Opportunity to work with a leading global travel and tourism brand.
• Professional growth within the BPO sector.
• Collaborative and supportive work environment.
• Access to exclusive travel perks and discounts.