Front Office Agent

About the role

We are looking for a motivated Front Office Agent to join our team at the Pestana Algarve hotel in Alvor. The successful candidate will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while upholding the brand’s high service standards.

Key responsibilities

• Greet guests and assist with check‑in and check‑out procedures.
• Maintain a positive attitude and friendly demeanor at all times.
• Answer guest questions, handle requests and provide accurate information.
• Manage incoming phone calls and forward them appropriately.
• Ensure compliance with quality standards and hotel policies.
• Keep the front desk area tidy and orderly.

Required profile

• Previous experience in a similar front‑office or reception role.
• Strong attention to detail and accuracy.
• Excellent planning, organization and multitasking abilities.
• Professional appearance and attitude.
• Effective verbal and written communication in French and English.
• Team‑player with flexibility regarding work schedules.
• Ability to respond appropriately to a diverse range of customers and guests.

Required skills