Front Office Agent – Hospitality

About the role

The Front Office Agent will be the first point of contact for guests at Pestana Vila Sol, ensuring a smooth and welcoming experience from arrival to departure. You will work closely with the reception team to deliver high‑standard service in a dynamic hotel environment.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures efficiently.
• Answer telephone calls, forward inquiries and handle guest requests promptly.
• Maintain a tidy, organized front‑desk area and ensure compliance with quality standards.
• Provide accurate information and assistance in response to guest questions.
• Support the team in maintaining a positive and friendly atmosphere.

Required profile

• Previous experience in a front‑office or similar hospitality role.
• Strong attention to detail, planning and organizational abilities.
• Ability to multitask, prioritize tasks and adapt to flexible schedules.
• Professional appearance and attitude with excellent verbal and written communication in English and French.
• Team‑player who can respond appropriately to diverse customers.

Required skills

• Fluency in English and French (spoken and written).