French‑Speaking Customer Support Representative – Lisbon

About the role

Join a fast‑growing fintech leader in Lisbon as a French‑speaking Customer Support Representative. You will act as the front‑line ambassador for a global electronic payment platform, helping users complete secure transactions and resolve technical issues.

Key responsibilities

• Provide phone, email, and chat assistance in French for wallet setup, identity verification, and payment execution.
• Investigate and resolve complex billing discrepancies and software performance problems.
• Ensure compliance with financial safety standards and protect confidential client data.
• Collaborate with English‑speaking colleagues to escalate technical requests to internal specialists.
• Meet operational metrics to maintain high service quality and client trust.

Required profile

• Fully fluent written and spoken French.
• Upper‑intermediate English (minimum B2) for internal communication.
• Strong sense of responsibility, punctuality, and team orientation.
• Motivation to develop expertise in digital payments and grow within the fintech sector.

Required skills

What we offer

• Base salary of €930 gross per month (14 payments per year) plus attendance incentive.
• Daily meal stipend of €7.63 loaded onto a meal card.
• Clear internal career paths toward senior specialist, QA, or management roles.
• Fully covered accommodation in a shared corporate apartment.
• Relocation assistance: flight reimbursement, help with tax ID (NIF) and social security registration.
• Opportunity to live in vibrant Lisbon with historic charm and coastal lifestyle.