French-Speaking Customer Support Specialist

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our on‑site team in Porto. In this position you will handle customer enquiries, provide clear assistance, and use your sales acumen to recommend suitable solutions.

Key responsibilities

• Deliver professional support to customers in both French and English.
• Respond to enquiries, diagnose issues, and guide customers to appropriate products or services.
• Identify and act on opportunities to improve the overall customer experience.
• Promote additional offerings when relevant, using strong communication and sales techniques.
• Resolve conflicts and complaints while maintaining a positive, customer‑focused attitude.
• Utilise digital tools and platforms to log interactions and track performance.

Required profile

• Fluent in French and English.
• Previous experience in a contact‑centre or customer‑service environment (preferred).
• Strong sales and communication abilities.
• Ability to spot business opportunities and suggest complementary services.
• Excellent interpersonal and conflict‑resolution skills.

Required skills

• Proficiency with digital tools and customer‑service platforms.

What we offer

• On‑site role in Porto with a Monday‑to‑Friday schedule (08:00‑19:00).
• Weekends off.
• Relocation support for eligible candidates, including shared accommodation.
• International, multicultural work environment.
• Opportunities to develop customer‑service and sales expertise.