French-speaking Customer Service Representative – Porto

About the role

As a French-speaking Customer Service Representative based in Porto, you will be the first point of contact for clients, delivering friendly, professional, and effective support across multiple channels. You will ensure customers feel heard, valued, and satisfied in every interaction.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, aiming for a satisfied outcome each time.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Maintain accurate records of all interactions in CRM systems.

Required profile

• At least 1 year of experience in customer service or a client‑facing role (preferred but not mandatory).
• Excellent written and spoken English communication skills; additional languages are a plus.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to multitask and work effectively under pressure.

Required skills

• CRM systems

What we offer

• Competitive salary based on skills and experience.
• Performance‑based bonuses for outstanding service.
• Health coverage and wellness benefits.
• Ongoing training and career development opportunities.