Finnish Customer Advisor – Lisbon

About the role

We are looking for a proactive Finnish‑speaking Customer Advisor to join our international team in Lisbon. You will provide top‑quality support to Finnish‑language customers through phone, email and live chat, helping them resolve issues and enjoy our services.

Key responsibilities

• Deliver outstanding customer support via phone, email, and live chat in Finnish and English.
• Resolve customer queries efficiently and empathetically using established procedures and tools.
• Provide clear, accurate information about products, services, policies, and account details.
• Document and update customer interactions in internal systems, maintaining accurate records.
• Collaborate with colleagues and cross‑functional teams to ensure a seamless customer journey.
• Identify opportunities to offer value‑added products or support.
• Escalate complex issues to specialist teams following company protocols.
• Promote company values and contribute to an inclusive work environment.

Required profile

• Native‑level proficiency in Finnish and confident written and spoken English.
• Previous experience in customer service, contact centre, hospitality or a related field.
• Excellent interpersonal skills with a customer‑oriented, solutions‑focused approach.
• Ability to multitask and prioritize effectively in a fast‑paced, international environment.
• Strong problem‑solving abilities, patience and resilience.
• Basic IT proficiency and eligibility to work in Portugal.
• Flexibility to work shifts as required and a collaborative spirit committed to continuous learning.

Required skills

• CRM (experience with customer relationship management tools)

What we offer

• Competitive salary with performance‑based incentives and full training.
• Relocation support, including accommodation assistance.
• Comprehensive health and wellness benefits.
• Opportunities for advancement and professional growth.
• Modern, centrally located office with a welcoming, inclusive team.
• Regular team events and a vibrant multinational culture.
• Support for work‑life balance, including paid annual leave and flexible scheduling.