Field Operations Support Assistant

About the role

We are looking for a Field Operations Support Assistant to provide administrative and clerical assistance to our funeral home, cemetery and crematory facilities in Canovanas, Puerto Rico. The role involves interacting with families, handling documentation, and supporting the daily operations of our memorial services.

Key responsibilities

• Prepare death certificates, prayer cards, veteran paperwork and marker placement documents.
• Process permits, certificates, payments, contracts and accounts payable transactions.
• Coordinate ordering and inventory of memorial products, vaults and markers.
• Generate daily schedules, reports and distribute documents to relevant departments.
• Assist with obituary preparation and support sales, family service counselors and payroll as needed.
• Serve as backup receptionist, greet families, and respond to inquiries via phone, internet and in‑person.
• Maintain professional relationships with county clerks, medical examiners and physicians.

Required profile

• High school diploma or equivalent.
• 1–2 years of office clerical or customer‑service experience in a fast‑paced environment.
• Strong compassion, integrity and ability to handle confidential information.
• Excellent verbal and written communication skills.

Required skills

• Proficiency with MS Office Suite.
• Working knowledge of standard office equipment (computers, printers, copiers, fax machines).
• Basic mathematics.