Export Customer Service & Logistics Specialist

About the role

The Export Customer Service & Logistics Specialist owns the end‑to‑end experience for European export customers, ensuring smooth flow of goods, information and documentation throughout the order management process.

Key responsibilities

• Report on, update and manage export bookings and carrier allocations.
• Monitor supplier and network performance, including ocean carriers.
• Identify and act on supply‑chain exceptions, escalating issues when needed.
• Resolve internal and customer inquiries, providing alternative solutions to keep supply chains intact.
• Prepare and submit shipment documentation such as AMS, VGM and ISF.
• Maintain regular communication with internal teams and offices.
• Accurately input, update and maintain customer data in internal systems.
• Collect feedback to improve services and processes.

Required profile

• Bachelor’s degree or professional education in logistics.
• 2‑5 years of experience in logistics and customer service.
• Strong communication skills and service‑oriented mindset.
• Ability to work under pressure, follow structured processes and explain logistics workflows.
• Good understanding of performance metrics, KPIs and issue‑resolution rates.
• Proficiency in English (written and verbal) and MS Office.

Required skills

• Transport Management System (TMS) usage.
• Customer Relationship Management (CRM) systems.
• Microsoft Excel, PowerPoint, Word and Outlook.