Desktop Support Technician

About the role

Closer Consulting is seeking an IT Desktop Support Technician to join its multidisciplinary team. You will provide Level 1 and Level 2 support for desktops, laptops, mobile devices and peripherals, working on‑site in Lisbon or Porto on a rotating shift schedule.

Key responsibilities

• Deliver Level 1 and Level 2 desktop support for Windows and macOS environments.
• Support desktops, laptops, mobile devices and related peripherals.
• Resolve hardware and software issues using ITSM ticketing tools, preferably ServiceNow.
• Troubleshoot networking, Wi‑Fi and connectivity problems.
• Maintain on‑site presence in Lisbon or Porto, adhering to shift rotations.

Required profile

• Strong customer‑oriented mindset with excellent communication skills.
• Proactive, adaptable and comfortable in dynamic, collaborative environments.
• Previous experience in the Banking or Financial Services sector.
• Relevant certifications (ITIL, Microsoft, hardware) are a plus.

Required skills

• Windows operating system.
• macOS operating system.
• Microsoft Office suite.
• ServiceNow or similar ITSM tools.
• Networking and Wi‑Fi troubleshooting.
• Hardware and software troubleshooting for desktops, laptops and mobile devices.

What we offer

• Multidisciplinary team and world‑class clients.
• Home‑office kit for remote work when needed.
• Career plan with professional growth opportunities.
• Custom training plan to enhance your skills.
• Engaging, complex projects and stimulating team environment.