Czech Customer Support in Lisbon

About the role

We are seeking a motivated Czech‑speaking Customer Support professional to join our Lisbon team. You will interact with an international client base, delivering high‑quality assistance through phone, email and live chat.

Key responsibilities

• Provide top‑tier support to Czech‑speaking customers via multiple channels.
• Resolve inquiries and issues promptly, ensuring high satisfaction.
• Maintain thorough knowledge of our products and services.
• Document interactions and update records in the CRM system.
• Collaborate with colleagues to improve service delivery.
• Identify improvement opportunities and share insights with internal teams.

Required profile

• Fluent in Czech and proficient in English (written and spoken).
• Previous customer support experience is a plus.
• Strong communication and problem‑solving abilities.
• Detail‑oriented with a positive, collaborative attitude.
• Ability to manage time effectively and handle multiple tasks.
• Self‑starter eager to learn and contribute.

Required skills

• Experience with CRM systems.

What we offer

• Supportive, inclusive environment within an international company.
• Competitive salary with performance‑based bonuses.
• Opportunities for professional growth and career advancement.
• Flexible working conditions promoting work‑life balance.
• Engaging projects that enhance the customer experience.