Customer Support Assistant

About the role

Sensei is transforming retail with AI‑driven, checkout‑free technology. As a Customer Support Assistant you will join a fast‑moving team that ensures retailers and shoppers enjoy a seamless experience. You will work from our Castelo Branco office, collaborating daily with engineering, product and other internal teams.

Key responsibilities

• Provide high‑quality support to clients, meeting all quality standards.
• Identify and propose improvements to support processes and workflows.
• Collaborate with Engineering and Product teams to enhance back‑office tools and communicate new features.
• Maintain performance metrics, response times and customer satisfaction scores.
• Work on weekends as required to ensure continuous coverage.

Required profile

• Proactive mindset with strong adaptability to change.
• High sense of responsibility during shifts and ability to stay composed under pressure.
• Excellent written English communication skills.
• Strong organizational abilities to manage tasks efficiently.

Required skills

• Proficiency in English (written).

What we offer

• Competitive salary and meal card.
• Customizable benefits package (gym membership, kindergarten fees, retirement investment, etc.).
• Five extra days off per year in addition to statutory leave.
• Opportunities to work with cutting‑edge retail technology and grow your professional skills.