Customer Success Account Manager

About the role

Elevate is seeking a Customer Success Account Manager to lead post‑sales delivery for strategic customers across Microsoft and partner ecosystems. You will act as the primary delivery lead, helping clients accelerate business value on Digital Cloud platforms while fostering long‑term relationships.

Key responsibilities

• Build and maintain engagement models with customers, partners, and internal stakeholders.
• Manage foundational relationships with key technical and business contacts to ensure solution health.
• Orchestrate end‑to‑end post‑sales delivery and support across Microsoft and partner ecosystems.
• Align resources at the right time to achieve defined customer outcomes.
• Identify business priorities and translate them into actionable cloud‑based solutions.
• Collaborate with account teams and senior colleagues to expand the scope of support beyond existing contracts.

Required profile

• Strong business acumen and understanding of industry dynamics.
• Proven experience in customer success, account management, or delivery leadership.
• Excellent communication and influencing skills with senior stakeholders.
• Ability to navigate complex technical environments and drive value realization.
• Growth mindset with a passion for continuous learning and innovation.

Required skills