Customer Service Specialist - Dutch Speaker

About the role

Join Nestlé Business Solutions as a Customer Service Specialist for the Nespresso brand. You will be the main point of contact for both B2C and B2B customers, delivering high‑quality support in Dutch and English.

Key responsibilities

• Maintain contact with customers via phone, email and chat.
• Welcome customers, identify their needs and provide tailored solutions.
• Ensure high customer satisfaction with every interaction.
• Prioritise first‑contact resolution to streamline service delivery.
• Handle complaints with empathy and turn feedback into improvement opportunities.
• Advise customers on the full range of products and services.
• Present product benefits to spark interest and foster loyalty.

Required profile

• 1‑2 years of experience in customer engagement services.
• Proficiency with Microsoft Office (Outlook, PowerPoint, Excel).
• Fluent in Dutch and English (C1 level).
• Excellent interpersonal and communication skills.
• Ability to multitask effectively.
• Positive mindset, strong eagerness to learn and collaborative approach.
• Strong organisational and results‑oriented abilities.
• Demonstrable work ethic and respectful behaviour.

What we offer

• Development of expertise within Nestlé’s Shared Solutions Business.
• Exposure to a culturally diverse, international team.
• Flexible working environment (hybrid model).
• Competitive salary with annual performance‑based bonus.
• Meal allowance card and various flex‑benefits.
• Discounts through the Nestlé Club and employee‑only offers.
• Free high‑quality coffee at the office.
• Company equipment tailored to professional needs.
• Medical support available on site.
• E‑learning courses and training programs.
• Opportunities for career progression and international mobility.