Customer Experience Associate – German (Voice)

magic

New

Freelancer 1,600 - 1,700 USD/month 🇬🇧 English

Job description

About the role

As a CX Associate you will be the heartbeat of a customer‑centric mission, delivering best‑in‑class experiences for German‑speaking customers. You will work closely with the Magic team to ensure every brand interaction is seamless, empathetic and efficient.

Key responsibilities

Answer client inquiries via the customer interface platform, Facebook and email.
Address order and product issues, tracking shipments and handling backend shipping queries.
Conduct general research and update client addresses and information.

Required profile

Fluent in German and English, able to convey key points concisely.
Available to work weekends or split shifts.
Legally resident in Portugal and able to work from within the EU.
Highly organized, capable of handling multiple projects simultaneously.
Calm under uncertainty and quick to learn new skills.

What we offer

100% work‑from‑home setup.
Hands‑on support and training opportunities.
Hands‑on support.

Questions fréquentes

Le salaire proposé pour ce poste est de 2-2k USD par mois. Le détail figure dans l'annonce.

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Le contrat proposé est un Freelancer.

Source : ats:pinpoint

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Published 3 days ago

Expires 1 month from now

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