Commercial Director of Operations, Chief of Staff

About the role

The role serves as a strategic partner and Chief of Staff to the Head of Commercial Engineering within Mastercard’s Commercial and New Payment Flows (CNPF) unit. It sits at the intersection of engineering, product, finance and enterprise leadership, shaping operational processes and stakeholder engagement. The incumbent will drive execution of strategic priorities and translate data into actionable insights for senior leadership.

Key responsibilities

• Partner with the Head of Commercial Engineering to drive execution of strategic priorities across Engineering, Product, Finance, Legal and enterprise functions.
• Develop high‑quality executive communications such as Monthly Business Reviews, governance materials and leadership messaging.
• Coordinate alignment between CNPF product areas and technical teams, resolving dependencies and ensuring connected priorities.
• Translate operational and delivery data from multiple sources into meaningful insights and recommendations for leadership decision‑making.
• Lead internal communications and employee‑engagement initiatives, including Townhalls, cross‑team governance forums and organizational newsletters.
• Take ownership of complex, ambiguous business problems, define approaches and deliver actionable recommendations.
• Represent the Head of Commercial Engineering in governance forums and cross‑functional meetings as required.

Required profile

• Proven experience in a Chief of Staff, strategic operations, or senior business management role supporting executive leadership.
• Ability to work independently, manage competing priorities and anticipate senior team needs without close direction.
• Exceptional written and verbal communication skills, with experience producing materials for CTO, CPO, CFO, EVP and SVP audiences.
• Strong analytical capability to interpret operational, delivery and workforce data and translate findings into clear recommendations.
• Comfortable navigating ambiguity and bringing structure to complex, cross‑functional challenges.
• Skilled at building relationships and driving alignment across senior stakeholders without direct authority.
• Background in financial services, payments or technology organizations preferred.
• Familiarity with B2B, SME or embedded finance technology and product environments is an advantage.