Client Services Executive – Lisbon

About the role

The Client Services Executive will be the primary liaison between our clients and internal production teams in Lisbon. You will manage the full project lifecycle, from pre‑flight and budgeting to delivery, ensuring high‑quality translation services and strong client relationships.

Key responsibilities

• Respond to client requests via our centralized technology platform and gather project requirements.
• Collaborate with production staff to assess scope, create cost and timeline estimates, and initiate project plans.
• Prepare detailed budgets, schedules and instructions, anticipating potential roadblocks.
• Monitor project progress, enforce deadlines and budgets, and communicate status to clients.
• Serve as the single point of contact for clients, setting expectations and handling complaints.
• Train and mentor junior team members, and support onboarding of new clients.
• Ensure compliance with ISO regulations and internal processes.

Required profile

• Minimum bachelor’s degree or equivalent.
• Experience in customer service, preferably with 1‑2 years of management exposure.
• Ability to work independently and within multicultural teams.
• Strong analytical and problem‑solving abilities.
• Excellent written and spoken English.

Required skills

• Proficiency with MS Office and general computer applications.